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ISO 9001:2015 is a globally recognized standard that sets out the criteria for a quality management system (QMS). It is based on several quality management principles, which are a set of fundamental beliefs, norms, rules, and values that are accepted as true and can be used to guide quality management practices. These principles apply to all types of organizations, regardless of their size or the products and services they provide. Our expert ISO 9001 consultants in Bangalore are well-versed in these principles and ensure that they are effectively incorporated into the QMS of organizations seeking certification.  

The seven quality management principles outlined in ISO 9001:2015 are as follows:

1. 
   

   Customer Focus: Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations.

   
   


2. 
   

   Leadership: Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

   
   


3. 
   

   Engagement of People: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

   
   


4. 
   

   Process Approach: A desired result is achieved more efficiently when activities and related resources are managed as a process.

   
   


5. 
   

   Improvement: Improvement of the organization's overall performance should be a permanent objective of the organization.

   
   


6. 
   

   Evidence-Based Decision Making: Effective decisions are based on the analysis of data and information.

   
   


7. 
   

   Relationship Management: An organization and its external providers (suppliers, partners, etc.) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

   
   

Our consultants work closely with organizations to ensure that these principles are not only understood but also embedded into the fabric of their operations. This approach helps organizations improve their overall performance, enhance customer satisfaction, and achieve sustained success.

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