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There could be multiple reasons if Telstra Bigpond email is not working. There are several steps
to troubleshoot these problems and fix it:
1) Verify email settings: The users have to make sure if the configuration with bigpond email
settings is correct or not. It includes incoming and outgoing server details, ports and security
things.
2) Check for service outages: Sometimes there might be service outages or maintenance in the
system which result issues in the Telstra Bigpond email. Check for the notifications on the Telstra
or Bigpond website or social media channels.
3) Clear outgoing queue: The users have to resend or delete the emails if there are any stuck or
unsent emails in their outgoing queue.
4) Email filters: The user have to check the email filters because sometimes the email filters
cause emails to be automatically moved or deleted.
5) Alternative email client or device: Sometimes changing the email client or device can resolve
the Telstra Bigpond email issues.
6) Check email storage quota: The user must be aware that the email account has not
exceeded its storage quota. If the email storage reaches its limit then the user can’t get new
mails.
7) Blacklisting check: If the user have doubts that their email is not delivered to a specific
person then make sure that the email server ID address or domain is blacklisted or not. The user
can use various online tools to detect whether their email is black listed or not.
If the users tried all the above steps and still have issues, it will be a best option to reach out to
Bigpond customer care. Our Bigpond customer care will provide you sufficient solutions and
guide you for particular solutions.
More Info: https://www.bigpondonlineservice.com/
