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Best Buy accepts returns without a receipt. However, refunds require an email address and may be declined or limited. Best Buy does not have an internal system for finding orders, so they require alternative proof of purchase, such as packing slips or credit card statements. If you have a Best Buy account, you can search your orders online and generate this proof quickly. To return a gift that does not have a gift receipt, you can present the delivery note.

How do I make a return without a receipt?

Best Buy reserves the right to refuse any best buy returns without a receipt.

Bring your item to a Best Buy store within 15 days.

Please be prepared to show your photo ID and provide your email address.

Bring alternative proof of purchase, including delivery note or bank or credit statement.

If your return can be cross-referenced, you will receive the credit in the original form of payment. For gifts you will receive store credit.

Are there any exceptions?

Yes, there are exceptions to returns without a receipt.

You must provide an email address.

You must have alternative proof of purchase, such as a packing slip or credit card statement.

You only have 15 days.

Gifts will be refunded as store credit. If you return via email, Best Buy will credit the gift buyer and notify you via email.

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